Privacy & Compliance Framework
Review how New You Medical Aesthetics handles personal data, cookies, and statutory rights under South African law.
1. Privacy Policy & POPIA Compliance Statement
New You Medical Aesthetics (referred to as "we", "us", or "the Practice") is committed to protecting the privacy, accuracy, and security of all personal and special personal information processed by our business. This statement is drafted in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013 of South Africa.
1.1 Information We Collect
Through our website and physical practice registration processes, we collect information that identifies you as a patient or client. This includes:
- Personal Information: Full name, contact details (email address, telephone number), preferred clinic location.
- Special Personal Information (Health Data): Treatment interests, physical skin concerns, medical history notes, or clinical indicators submitted via our enquiry form.
- Technical and Analytics Information: IP addresses, browser profiles, and functional/analytical cookies processed upon visiting the website.
1.2 Purpose of Data Processing
We collect and process your information only for specified, explicitly defined clinical and administrative purposes:
- To book, manage, and coordinate diagnostic aesthetic and dermatological consultations.
- To design safe, personalized treatment roadmaps based on your unique skin profile.
- To fulfill clinical recording duties prescribed under the National Health Act (Act 61 of 2003).
- With active consent, to measure website usage and performance using analytical cookies.
Important Medical Notice: Online clinical enquiries do not establish a formal physician-patient relationship. Direct, physical diagnostic consultations led by Dr. N. Ndlela are mandatory before any aesthetic or clinical procedure is administered.
1.3 Data Security and Retention
We implement appropriate, industry-grade security measures (including HTTPS encryption in transit) to secure all information against unauthorized access, loss, or damage. Under the ethical codes of the Health Professions Council of South Africa (HPCSA) and statutory rules, patient records are retained securely for a minimum period of 6 years (or longer in the case of minors).
1.4 Data Subject Rights
Under POPIA, you have the right to request access to, correction of, or deletion of your personal information held by our practice. Direct all such inquiries to our designated Practice Information Officer:
Information Officer: Dr. N. Ndlela
Email: info@newyoumedical.co.za
Central Bookings Line: 066 469 9612
2. ECTA Section 43 Corporate Disclosures
Pursuant to the Electronic Communications and Transactions Act (ECTA), Act 25 of 2002, we disclose the following corporate and professional practice details:
| Statutory Requirement | Practice Disclosure Details |
|---|---|
| Full Registered Name | New You Medical Aesthetics (Pty) Ltd |
| Lead Aesthetic Physician | Dr. N. Ndlela (MBChB) |
| Professional Registration Body | Health Professions Council of South Africa (HPCSA) |
| Practice Registration / MP Number | HPCSA Registered Medical Practitioner (MP No: [Insert Number]) |
| Physical Coordinates | 38 Campbell Drive, Umhlanga, Durban, 4319 |
| Direct Contact Email | info@newyoumedical.co.za |
| Official Code of Conduct | HPCSA Ethical Guidelines for Health Professionals (hpcsa.co.za) |
3. PAIA Manual Information
The Promotion of Access to Information Act (PAIA), Act 2 of 2000 requires all private bodies in South Africa to compile a manual outlining how members of the public can request access to records held by the entity.
Our PAIA Manual describes the types of records we maintain (including clinical archives, financial ledgers, and operational parameters) and details the formal request procedure (utilizing Form 2).
PAIA Request Fee: A statutory request fee of R140.00 is payable by requests seeking access to private body records, alongside statutory reproduction rates outlined in the Information Regulator guidelines.
You can download a structured copy of our compiled PAIA Manual containing the request forms and details:
Download PAIA Manual (PDF)4. Cookie Policy & Consent Control
This website utilizes cookies to ensure a functional and secure user experience:
- Essential Cookies: Mandatory for navigation, secure contact forms, and responsive styling. These cookies do not collect personal identifiers.
- Analytical/Performance Cookies: Utilized to measure visitor traffic, tracking effectiveness, and interface responsiveness (e.g., Google Analytics). These cookies are only activated upon your explicit opt-in consent via the Cookie Consent Banner.
You may update or revoke your cookie consent selections at any time by clearing your browser cookies and reloading this page.